Victoria McCullar - Resume _ Open to New Opportunity

16 Jun 2020 10:18 AM | Victoria McCullar

Victoria McCullar
The Colony, TX 75056 | 214-621-7031

Accomplished Manager, Coach, Client/Customer Services advocate with a passion for developing and empowering teams to be successful in making responsible decisions and be accountable for resolving customer issues. Successful in leveraging other people’s strengths for success. Demonstrated ability to work collaboratively with clients in administering policies and providing innovative problem resolutions. Consistently in the top 1% of service metrics and led teams to be in the top 1%. Background as HR Manager for a small firm and HR Generalist for a mid-sized company excelling in the full cycle of talent acquisition and client services. Diverse industry experience in Corporate Relocation, Insurance and Construction.

Skills / Core Competencies:

Strong People Skills                         Management / Leadership

Consulting                                           Training / Coaching / Mentoring

Customer / Client Services           Human Resources

International Relocation                Adaptable

Analytical                                             Strategic

Communication Skills                      Collaborative


Cartus Financial, Plano, TX                                                                                      2007 - 2020

Sr. Client Services Consultant/Interim Manager

Managed domestic relocation benefits, coordinated home finding, and settling-in for corporate client high-ranking employees.

  • ·         Conducted comprehensive consultations and needs analysis including market overview. 90% or higher conversion rate in home sales.
  • ·         Identified and resolved issues to provide a seamless client experience and meet service goals. Consistently had 95% or higher top block service.
  • ·         Collaborated with internal and external human resource departments and vendors. Received many commendations from internal partners as well as the client.
  • ·         Provided expertise in various components of the relocation process–i.e. brokers, suppliers, realtors, inspectors, title companies, van lines, etc., maintaining a high-level of confidentiality.
  • ·         Maintained excellent service results – top 1% in the company year after year.
  • ·         Led team to exceed company and client SLA ranking in top 1% of all teams in the company.

National Teachers Association, Addison, TX                                                            2006–2007

HR Generalist

Collaborated with management regarding requirements for open positions. Posted open positions and reviewed resumes.

  • ·         Recruited, interviewed, hired and onboarded talent in alignment with needs and goals.  
  • ·         Consulted with Managers on employee issues, and PIPs. Overall employee issues reduced to less than 1% of the workforce.
  • ·         Processed unemployment filings and worker compensation claims. Never had any filings during my tenure.
  • ·         Stayed abreast of changing federal and state laws. Collaborated with Senior Management to institute any required policy changes and provided notices to employees.

                                                                                                                                     McCullar Electric, INC–MEI, Duncanville, TX                                                     1995–2004

HR Manager/Office Manager

Spearheaded and implemented Human Resources Department. Learned SHRM, federal and state laws, and employee tax law.  Interviewed, hired, and terminated employees.

  • ·         Conducted salary research and developed salary ratings in order to be competitive in the job market.
  • ·         Developed, created, and updated training manuals. There were never any onsite injuries. 100% safety compliance.
  • ·         Oversaw the billing functions and collaborated with accountants for business profitability. 


Bachelor’s Degree, Business Management

                               Northwood University, Cedar Hill, TX

                          Associates Degree, Business Administration

                                Dallas Community College, Dallas, TX


                               North Texas Relocation Professionals

                               Worldwide Employee Relocation Council


                                 Hispanic STAR Ambassador



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