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  • 16 Jun 2020 10:18 AM | Victoria McCullar

    Victoria McCullar
    The Colony, TX 75056
    mccullarv55@gmail.com | 214-621-7031

     https://www.linkedin.com/in/victoria-mccullar/

    Accomplished Manager, Coach, Client/Customer Services advocate with a passion for developing and empowering teams to be successful in making responsible decisions and be accountable for resolving customer issues. Successful in leveraging other people’s strengths for success. Demonstrated ability to work collaboratively with clients in administering policies and providing innovative problem resolutions. Consistently in the top 1% of service metrics and led teams to be in the top 1%. Background as HR Manager for a small firm and HR Generalist for a mid-sized company excelling in the full cycle of talent acquisition and client services. Diverse industry experience in Corporate Relocation, Insurance and Construction.

    Skills / Core Competencies:

    Strong People Skills                         Management / Leadership

    Consulting                                           Training / Coaching / Mentoring

    Customer / Client Services           Human Resources

    International Relocation                Adaptable

    Analytical                                             Strategic

    Communication Skills                      Collaborative

    WORK HISTORY

    Cartus Financial, Plano, TX                                                                                      2007 - 2020

    Sr. Client Services Consultant/Interim Manager

    Managed domestic relocation benefits, coordinated home finding, and settling-in for corporate client high-ranking employees.

    • ·         Conducted comprehensive consultations and needs analysis including market overview. 90% or higher conversion rate in home sales.
    • ·         Identified and resolved issues to provide a seamless client experience and meet service goals. Consistently had 95% or higher top block service.
    • ·         Collaborated with internal and external human resource departments and vendors. Received many commendations from internal partners as well as the client.
    • ·         Provided expertise in various components of the relocation process–i.e. brokers, suppliers, realtors, inspectors, title companies, van lines, etc., maintaining a high-level of confidentiality.
    • ·         Maintained excellent service results – top 1% in the company year after year.
    • ·         Led team to exceed company and client SLA ranking in top 1% of all teams in the company.

    National Teachers Association, Addison, TX                                                            2006–2007

    HR Generalist

    Collaborated with management regarding requirements for open positions. Posted open positions and reviewed resumes.

    • ·         Recruited, interviewed, hired and onboarded talent in alignment with needs and goals.  
    • ·         Consulted with Managers on employee issues, and PIPs. Overall employee issues reduced to less than 1% of the workforce.
    • ·         Processed unemployment filings and worker compensation claims. Never had any filings during my tenure.
    • ·         Stayed abreast of changing federal and state laws. Collaborated with Senior Management to institute any required policy changes and provided notices to employees.

                                                                                                                                         McCullar Electric, INC–MEI, Duncanville, TX                                                     1995–2004

    HR Manager/Office Manager

    Spearheaded and implemented Human Resources Department. Learned SHRM, federal and state laws, and employee tax law.  Interviewed, hired, and terminated employees.

    • ·         Conducted salary research and developed salary ratings in order to be competitive in the job market.
    • ·         Developed, created, and updated training manuals. There were never any onsite injuries. 100% safety compliance.
    • ·         Oversaw the billing functions and collaborated with accountants for business profitability. 

    EDUCATION

    Bachelor’s Degree, Business Management

                                   Northwood University, Cedar Hill, TX

                              Associates Degree, Business Administration

                                    Dallas Community College, Dallas, TX

    AFFILIATIONS / ASSOCIATIONS

                                   North Texas Relocation Professionals

                                   Worldwide Employee Relocation Council

                                     DallasHR

                                     Hispanic STAR Ambassador

    PUBLICATIONS

     https://mycompanywantesmetorelocate.wordpress.com

    https://www.facebook.com/TravelsPequena

    VOLUNTEER

    Minnie’s Food Pantry, Plano, TX - Restock food shelves

    DallasHR - Plano Mayor's Summer Internship Program. Panel Discussion on Professionalism in the Workplace


  • 26 Jul 2019 12:10 PM | Steve Townsend

    TRC Global Mobility, the only 100% employee-owned relocation management company, is looking for an experienced Account Manager to join our team. This position can be based in our Milwaukee headquarters, our Eastern Operations Center in Connecticut, or in a remote location. Learn more and apply here. 

    https://recruiting.paylocity.com/Recruiting/Jobs/Details/151888

     


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